Customer Support

If you are experiencing technical difficulties with Smart Track, customer support representatives are available at 1-800-497-2673 during the following hours:

Monday–Friday: 11am – 10pm
Saturday: 9am – 7pm
Sunday: 11am – 7pm
* All times Eastern Standard

If you are a Kaplan Tutoring parent and have questions or comments about the service you are receiving, or have other customer support needs, contact your local Kaplan Tutoring team or email us at kaplan.tutoring.customer.support@Kaplan.com.

System Requirements
If you would like to check your operating system to see if it meets the technical requirements to use Kaplan's Online Program, click here.

Contact Kaplan Tutoring

If you would like to reach Kaplan Tutoring, you can call us at 1-800-497-2673, write to us at the address below or contact your local Kaplan Tutoring team.

Kaplan Tutoring
1 Liberty Plaza, 22nd Floor
New York, NY 10006

For partnership inquiries:
KTmarketing@kaplan.com

For press analyst inquiries:
pr@kaplan.com

For business development/marketing:
KTmarketing@kaplan.com

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